Privacy Policy
Last updated 10 November 2026
This explains what personal information That Kitchen Fitter Ltd collects, why, and what we do with it. We keep it simple: we only ask for what we need to reply to you, survey your kitchen and do the work.
Who we are
That Kitchen Fitter Ltd, trading as That Kitchen Fitter, Company No. 16771775, registered in England and Wales. We're the "data controller" for the information described here. Our address is 23 Haley Road North, Burtonwood, Warrington, Cheshire, WA5 4JD. You can contact us at info@thatkitchenfitter.co.uk or on 01925 206339.
What we collect, and why
| When | What we collect | Why |
|---|---|---|
| You send an enquiry through our contact form | Your name, phone number, email address, postcode, what you tell us about your project, and any photos or plans you attach. | To reply to you, check we cover your area, and arrange a survey. |
| You book a free home survey | The details you give on the booking form (such as name, contact details, address and the time you choose). | To make the appointment and visit you. |
| You call, email or message us (including on WhatsApp) | Your name or number, and what you tell us. | To answer you and keep a record of the conversation. |
| You use our live chat (only if you allow chat cookies) | What you type, and the information the chat service stores about your visit. | To chat with you. |
| You become a customer | The details we need to quote, plan, carry out and invoice the job, such as your address and the work agreed. | To do the work, and to meet our legal and accounting duties. |
| You visit the website | Which pages are viewed and which buttons are used (call, WhatsApp, booking, enquiry), without cookies. See our Cookie Policy. | To see which pages and buttons work, and improve the site. |
Our legal reasons
- Taking steps you ask for before a contract, or carrying out a contract: replying to enquiries, surveying and doing the work.
- Our legitimate interests: keeping enquiry and customer records, counting visits without cookies, and keeping the business running. We don't use them where your interests outweigh ours.
- A legal duty: keeping accounting and tax records.
- Your consent: live chat cookies. You can withdraw it at any time with "Cookie settings" in the footer.
Who we share it with
We don't sell your personal information. We use these services, which handle it on our behalf:
- Zoho (privacy policy) for our customer records (CRM), survey bookings and live chat.
- WhatsApp (Meta), if you message us there.
- Google (privacy policy), where some of our business information is stored, such as contacts, calendar entries and files.
- AI tools, including Anthropic's Claude (privacy policy), which we use to help with admin such as drafting messages and organising notes. Customer details may be included when they're needed for that.
- Trustindex, which shows our customer reviews on the site.
- Our own web analytics, run on our own server.
We share only what's needed for a job with the tradespeople who work on it (for example the plumber, electrician or plasterer), and with our accountant and HMRC where the law requires.
Outside the UK
Some of these services, including Zoho, Google, WhatsApp and our AI tools, may process information outside the UK. Where they do, it's under the legal safeguards UK data protection law requires.
How long we keep it
Only as long as we need it for the reasons above. If you enquire and don't go ahead, we keep your details for a reasonable period in case you come back, then delete them. If you become a customer, we keep the job records for as long as is needed for the work, any guarantee, and our legal and accounting duties. Ask us if you'd like to know more about a particular record.
Your rights
You can ask us to:
- tell you what we hold about you and give you a copy;
- correct anything that's wrong;
- delete your information, where we don't need to keep it;
- stop using it, or object to how we use it;
- give it to you in a portable format, where that applies.
Email info@thatkitchenfitter.co.uk and we'll reply. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk, though we'd like the chance to put it right first.
Changes
If we change how we use your information, we'll update this page and the date at the top.